Tap Touch & Turn Event Rentals
TM
Your Wedding FAQ Guide
Let's navigate your rental journey together and clear every hurdle.
Rental Process FAQ
How far in advance should we book?
To ensure your favorite pieces are available, we recommend booking 6 to 12 months in advance, especially for peak wedding season dates like May, June, September, and October.
How do we reserve our items?
Once you receive your custom proposal, a signed rental agreement and a 50% non-refundable retainer are required to officially reserve your date and selected items in our inventory.
When is the final payment due?
Your final balance is due 30 days before your event. This allows us to finalize all logistics, delivery schedules, and staffing for your setup and artisanal decor placement.
Can I make changes to my order?
Yes, additions can be made based on availability. Reductions are allowed up to 30 days before the event, provided the total order does not fall below the original deposit amount.
What is the standard rental duration?
Our standard rental period is for a single event day. We typically deliver the morning of your event and retrieve items at the end of the night or the follow morning depending on venue access.
Do you offer item customizations?
Absolutely! We specialize in artisanal customizations. We can tailor florals, hand-lettering, and specific decor accents on our arches and display pieces to match your wedding vision.
Delivery & Logistics
What service areas do you cover?
We proudly serve the entire Northern Virginia region and the surrounding Washington D.C. Metropolitan area. For venues outside this radius, please contact us for a custom travel quote.
How are delivery and pickup fees determined?
Logistic fees are calculated based on the distance to your venue, the volume of items rented, and the complexity of the transport required. We offer transparent pricing in every customized quote.
What are the standard delivery windows?
We typically provide a 4-hour delivery window. Strict arrival times can be reserved for an additional fee to ensure your setup schedule is met precisely.
Do I need to be present for the delivery?
We require a designated on-site contact (planner or family member) to be present to sign for the items and confirm they are placed according to your floor plan.
What if my venue has narrow access or stairs?
Please notify us of any logistical hurdles like elevators, stairs, or long walks from the loading dock. Advanced notice helps us staff appropriately for a smooth arrival.
Setup & Takedown
Is professional setup included in my rental?
Yes, for all large installation pieces and specialty decor, our team provides full professional setup and styling to ensure everything is perfectly placed for your celebration.
Do you coordinate with our venue for access?
Absolutely. We handle all logistics and access requirements directly with your venue manager to ensure a seamless load-in and load-out process without any stress for you.
When does takedown typically occur?
Takedown usually occurs immediately following your event or the next morning, depending on venue policies. We will finalize these details with you during the booking process.
What are the venue access requirements?
We require a flat, accessible path for load-in and a clear setup window of at least 2-3 hours prior to your event start time, depending on the complexity of your decor.
Transparency
Policies & Protection
Reservation Deposit
A 50% non-refundable deposit is required to secure your date and items. This ensures your curated selections are reserved exclusively for you.
Cancellation Policy
Cancellations made within 30 days of the event are responsible for the full rental amount. Deposits remain non-refundable to cover administrative costs.
Damage Protection
Our mandatory damage waiver covers minor wear and tear. Significant breakage or missing items will be billed at full replacement cost.
Weather Contingencies
Items must be protected from rain and wind. If weather dictates a move indoors, we work with your planner to ensure items remain safe and dry.
Missing Items
All rentals are tracked via inventory QR codes. Any items not returned at the scheduled takedown time will incur a replacement fee.
Final Payment Due
The remaining balance is due exactly 14 days prior to your delivery date. Payments can be made securely via our online client portal.
Still Have Questions?
We're here to help you turn your vision into reality. Reach out to our team for personalized assistance with your wedding rental needs.